Reduce Shrinkage,
Enhance Staff Safety, Boost Profits

Safeguard Retail was born from growth of Safeguard Locksmiths who are a 50-year-old business that started life as a traditional master key locksmith. For over 50 years, we have partnered with multiple retailers to provide their national and international master key solutions, which naturally morphed into supplying CCTV, alarms and much more. In that time we have optimised our business to serve national retail clients and become their one-stop retail security shop.

Are you responsible for the loss prevention for a small box retailer with over 50 stores in ANZ? Do some of your stores have shrinkage or staff safety concerns? Are you interested in creating your very own Safeguard Profit Protection Pack? (a standardised yet flexible technology-driven security solution for retail stores designed to reduce shrinkage, and improve safety, ensuring a return on investment within 12 months or less).

Have you been to a security show lately? Have you seen the number of CCTV brands and Alarm brands? Which ones are right for you and which will fit your needs and budget? That’s where we come in. We’ve curated a list of world-class systems so you don’t have to. It also means we specialise in these technologies and support these technologies so we don’t spread ourselves too thin. We know our tech and can standardise on installs, parts, and most importantly client experience. Also, we understand the customer experience and value proposition that you are targeting in all your retail environments, and how that relates to addressing your shrinkage goals and thereby the tech requirements (e.g. discreet vs. in-your-face security) Take a look at our tech solutions mix and you will see we cater for all aspects of the retail security space.

We've spoken with enough Loss Prevention Managers to recognise their dilemma: 1) Not all stores are created equal - different layouts, employees, orientations, products, locations and sometimes even brands under the same company umbrella. This all leads to different shrinkage causes and different technical needs and install methods. 2) The Loss Prevention / Profit Protection “ethos” is different between companies. Some company directors want alarms and monitoring, others want CCTV and others are only interested in internal investigations. One size does NOT fit all. 3) Each department head has goals that need managing. Whether concerns about CCTV bandwidth or compliance on IT infrastructure or HR wanting to show due diligence on protecting staff in a timely fashion, each head of department needs their pain points addressed. 4) Speed of resolution important The ability to implement pre-configured solutions “at the push of a button” is key in any solutions matrix, with a provider with “stock on the floor” ready to dispatch being key. We feel that our understanding of these conflicting interests is what makes our solution so valued. We review your particular LP team scenarios. How does your team work, what information do you need to tackle your shrinkage (Internal, external and systems generated). Only then do we look at the solutions with you. That's why we designed the Safeguard Profit Protection Package.

Its a fixed price / per store / ongoing install package that allows you to swing solutions between Product Mix A (say 5 cam CCVT) or Product Mix B (say Body Cams) or Product Mix C (say integrated Alarm and CCTV) and so on. Each time, feeling safe in the knowledge that Safeguard Retail have stock on the ground ready for install with installer ready to go. No time wasted getting quotes and then waiting for stock and then install dates.

That's because we spend a great deal of time working that your WITH you. We'll spend as long as it takes with as many iterations as it takes to come up with a package that fits your LP issues list. Once we have fine tuned the tech to solve your issues, we then price and and present the PPP to you.

That depends on how much time you give us. We normally need about 1 to 4 hours with a client over the same amount of weeks and iterations to finally know what best fit looks like.

Nope. But we do need need about 1 to 4 hours of your time. Without that, we cannot do your business problems justice.

Simply put, the PPT is a word document. It outlines your top problems, your proposed solutions and Safeguards Product Packages to address those solutions. It includes a fixed price quote for every store (with some small caveats) that allow your stakeholders and executives to see the cost benefit as a result of your work. It presents enough detail that all stakeholders can then add their views / questions and concerns. You'll then send this back to us for version 2 which incorporates the answers to those issues raised. Its a word document for practical reasons. Its not our doc. Its yours. Yours to adjust, add your calculations and opinions and also circulate it internally with your corporate language and ethos. That's because we know how busy Loss Prevention staff are. So we put the work in for you and present you with a finished version that you can then launch your ideas off. Finally, the PPP includes two "no brainer" deals. We will propose two install packs that will be very easy for your business to say "why wouldn't we?". A trial that tests us and gives you peace of mind that you made the right choice working with Safeguard Retail.

No problem. We are your partner, not your subby. We understand that business changes, economic winds change and management change. We adapt as needed to fit your business your way.

The onboarding process for new clients is a very bespoke and time consuming. The aim of the trial installs is to manage the repeatability of each install specific to the client’s needs and fit in with the store dev processes. We put a huge amount of unbilled time into this process and the trial installs always present teething problems as we learn the process nuances of a new client. We build this friction into our processes so you don't have to. As a result of this time-sync, we strategically limit our onboarding process to one new client every quarter. This guarantees the client our undivided attention for 3 months. Call us to find out when our next available slot is.

That depends. Can you turn your shrinkage into your asset, by making it fund your next security intervention? What is required to reduce the shrinkage in each of your store types? Within your professional judgment, which security technology interventions do you see working in one or more of your shortlisted (high shrinkage) sites? Remember, one size does not have to fit all… and it does not have to. So pick the low-hanging fruit for what you’d like to see in your Profit Protection Pack. Pick right and your shrinkage saving will pay for the lot.

Say one store you own turns over $500,000 per annum. Say you run at 3% shrinkage - that's $15,000 pa loss. The stats show that shrinkage is 30% External, 30% internal and 40% other (supply chain, vendor fraud and errors). All can be targeted with tech, but lets just talk about CCTV. Install a CCTV and from day one your external and internal theft will reduce significantly. So in the scenario above, lets say both internal and external theft reduce by 75% - that's saving of $6,750 kpa. Install a CCTV package and your cash flow positive in less than twelve months. Finance the install and your cash flow positive in month one. What are your numbers? What's your payback?

This depends on your company's problem sets. All your stores have varying degrees of shrinkage from three causes. Internal theft, external theft and non-optimal processes (whether supply chain or retail management). Do you know where the loss is coming from in your stores? Which should you handle first? Which will give the best outcome in shortest timeframe? This is the process we follow: Before we look at shrinkage, we look at your role and the structure of your team. What specifically are you trying to achieve? Specifically… Your Job Performance: Metrics? Your Team’s Effectiveness: Do you have a team, how do you distribute work? How do you delegate regions and escalations/investigations? Reputation and Credibility: What would a successful Profit Protection Package deliver to your business? How would they describe the outcome? Personal Stress: What keeps you up at night? Legal and Compliance Issues: Are there legal frameworks you need to maneuver or do you feel are holding your business back from the right decision? All these questions allow us to know what success looks like for your role and your business. Then we need to target a risk assessment of your 15 worst stores for this phase. The 15 Stores that have the highest “issues” from your data or experience. For each store: - Do we know where the shrinkage is from? Internal/External/ Systems/ Specific risk products or locations? - Cross-reference these stores with HR incidents / Customer escalation issues / Staff Safety both in-store and back of house - How large are these sites in sales? To state the obvious, two stores with the same shrinkage percentage but different revenue will lose different amounts annually. So rank them in size. - Now let's sort them… worst to best and let's pick the worst 10. For these ten stores, do you think you can reduce the overall shrinkage and safety incidents if we intervene with the appropriate security tech solution for each store? And can we do it at a cost that is less than the shrinkage saving in that store in 12 months from the intervention? Talk to us and we'll guide you though this process at no cost.

The security hardware is very affordable. What makes the average install expensive is labour. Labour to run wiring is the most time-consuming, followed by labour to program, configure and commission. Safeguard's approach is specifically built to optimise this for large clients. We bench commission the whole solution at our workshop in North Melbourne. This means the system is fully configured, working, and usable when it leaves our premises. This “manufacturing” approach to programming means we cut down configuration times immensely from site-commissioned ones. We have three install options depending on the client: Full Install – We handle the whole lot. Good for retrofit installs where one contractor is best for turn-key solutions. Supported Install – where we use the shop fitters' cabling crew to install all wiring as the electrical rough-in stage so that we just supply a charge for fit-off and commission. This is best for shop development installs and the best value for the client in our experience. Client Install – where the client contracts their own electrician to install on-site. We give full support the the electrician as well as tech support when they are on site. This is best for clients with strong cabling resources (say national IT firms) and are happy to manage the installation themselves. Handover is simple. As the security tech has been bench-commissioned there is little to do but plug it in. However, there are comms protocols to go through with clients depending on the nuances of the client, local staff capability etc. The first weeks after installation are when we see issues with users, troubleshooting sites, and tech. Air cons that go off in the middle of the night making the alarm trigger etc, so we work with clients to find and use the site tech sensitivity remotely. We leave you with a working system on day 300 not just on day 1. With most equipment being internet enabled there is little that cannot be done via the web. When techs are needed on site, that can be arranged but it's not our first call. We’ll work with you and your ICT team before we send a tech to the site to reboot a router! We understand the complexity of multi-site ICT and work with your CTO to work the way that is best for them. Controlling the cost of installations is our thing. See out testimonials to understand how much we commit to this process.